Shipping Policy

HOW MUCH DOES SHIPPING COST?

 Shipping is free for all product purchased on PetJoy™. Once you buy a product, it will be shifted to you using the location details you provide when checking out.

---WHERE DO WE DELIVER?

We currently only deliver to United States, Canada, United Kingdom and Australia.

----HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:-

For USA customers, estimated delivery time is 7-12 Business days.

For UK customers, estimated delivery time is 8-13 Business days.

For Canada customers, estimated delivery time is 10-15 Business days.

For Australia customers, estimated delivery time is 10-15 Business days.

----CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

----DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

----WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.